Everything you need to know about the ISIC virtual card | ISIC New Zealand

From Thursday the 1st of February, 2018 all ISIC, IYTC & ITIC cards ordered via www.isiccard.co.nz will be issued as Virtual Cards.

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We are excited that customers will always have access to their cards via their smart phones. With the free ISIC app you will always have your card close by and you can easily check for discounts on the go.

The ISIC virtual ID has been introduced to make student life more accessible and convenient. Mobile card technology and the rise of the digital wallet is becoming commonplace for many students around the world. The ISIC virtual ID can be accessed through the ISIC mobile platform: ISIC global apps (Android and iOS) and the mobile website. It is a very exciting move for us as we take a positive step forward in improving our green footprint by significantly decreasing the amount of plastic and paper that we use.

We understand that you may have some questions regarding this change so we have compiled some FAQs below for your convenience.

What is the ISIC Virtual card?

We have recently transitioned the majority of cards issued in New Zealand (ISIC, IYTC & ITIC) to the virtual option. The virtual card can be be used anywhere the plastic card is accepted - the airport, restaurants, attractions etc. The app is your one stop shop for finding discounts, storing your favourite discounts and accessing your card!
To access the virtual card you simply need to download the ISIC app through the App Store or Google Play. You can then log in using your name and your ISIC serial number with the letters (e.g. S064001123456X). You will be emailed your serial number once your card application has been approved. Further information on the app can be found here.

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I've applied for my virtual card online, what next?

Once you've applied for your virtual card online, you should receive a confirmation email with your order details. We will then process and approve your application (or contact you via email if we have any questions or need any further information). Once your application has been approved you will receive another email which has your card details. You can then 'sign up' on the ISIC App by entering your name and card serial number and start using your virtual card. Check out all discounts on the ISIC App or the ISIC Website and be sure to sign up to our email newsletter and social channels to stay up to date with the latest offers.

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How long does it take to approve a virtual card application?

Online orders are processed daily Monday-Friday. If your application is full and complete and you meet the eligibility requirements, you should receive your ISIC serial number and be able to start using your virtual card within 2-3 business days of placing your order. If you do not receive an email from ISIC within this time, please email info@isiccard.co.nz.

How do I access my virtual card?

Our step by step guide can be found here.

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I do not have a smartphone, can I get a plastic card?

If you are not able to use a smart phone to access your virtual card, you can use the mobile website, https://m.isic.org. If this is not possible, please contact support@isic.com.au for assistance.

Why have I not received the activation email after signing up to the ISIC App?

There can be several reasons why you did not receive an activation email:

  • There was a typo in the email address when you registered on the app.
  • The automated activation email message was caught by your spam filter.
  • Your email provider might have blocked the automated email message.

Here's what you can do:

  • Check your spam or junk mail folder for an email from isicaccounts@isic.org
  • Add isicaccounts@isic.org to your email contacts or approved senders list.
  • If you are still having problems, please contact info@isic.org

I cannot log-in to the app, what can I do?

There can be several reasons why you can't log-in to the ISIC global app:

  • You have inserted incorrect log-in details.
  • There is a problem with your account.
  • You are using an ISIC profile that is not accepted.

Here's what you can do:

  • Ensure you have created an ISIC global app profile. All previous ISIC profiles will not work*
  • Use the 'forgot password' feature
  • If you are still having problems, please contact info@isic.org

*Local ISIC country sites may have requested you create an ISIC profile in the past, the ISIC global App profile is different than the local profile.

Have a question that isn't covered in the above FAQ? Email us at info@isiccard.co.nz

All discounts are correct at time of publishing this article and are subject to change without notice. Please always check here for the latest information. Some offers are part of the ISIC Australia & New Zealand Frequent Values Partnership. For cards issued outside of Australia or New Zealand please visit our International Cardholders information here to find out more about accessing the ISIC Frequent Values Program.

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